Interceptas^® Disputes & Chargebacks Management Solution is a comprehensive and centralized solution which simplifies all aspects of the dispute and chargeback management process. It provides a streamlined, digitized, automated and trackable workflow which enables any bank or merchant to be consistently in control of performance, to comply with International Card Payment Scheme rules both current and as they evolve. The solution is future-proof and helps to adapt seamlessly, as current policies and/or payment scheme rules evolve in the future. Using the solution, you can expect to achieve the objectives stated below:

• A digital process, eliminating the requirement for paper / physical documents.
• An intelligent workflow, which automates, categorizes, and prioritizes time-consuming routines and management processes.
• Faster, more accurate and efficient processes, increasing productivity for Personnel and Business Units involved.
• Increased client face time availability for customer facing personnel and improve overall customer experience.
• Visibility and control of performance.
• Transparency of process, systemic compliance to International Card Payment Scheme rules and business processes, reducing operational risk.
• Reduced losses and processing costs, contributing to increased profitability.
• A well-documented and supported process, leveraging best-in-class technology and industry best practice.

FINARTIX partnered with     being a regional selling and implementation partner integrating its FDM Middleware into Interceptas^® Solution.

Features

• API Integration through FDM (FINARTIX Dispute Middleware) with CMS, Visa-VROL, Mastercard-MC Claims, CUP / others, Web Banking, Mobile App, CRM, etc.
• Provide tools for the parameterization of the necessary rules (management strategy) for requests categorization and prioritization (business rules management).
• Support multiple user roles and the association of different roles to specific request/case types. Support 4eyes principals where necessary.
• Enable privileged users to change the default strategy, the priority, or the default assignment of a case to a specific user.
• Propose appropriate actions / response codes to the user handling the case following the standards of the International Card Schemes (Mastercard/Visa).
• Full lifecycle management and tracking of the case, even if based on the strategy the case will not be promoted to the schemes.
• Ability to receive and retain data and documents sent from merchant portal.
• Ability to send communications to cardholders in multiple languages.
• Configuration of the Case Management portal including roles, User Access, User Interface,
• Queue Management, Search, Grouped Activities, Secondary Approval Processes, etc.
• Produce reports and measure KPIs. Flexible reporting allows to define your own reports.
• PCI Compliant.
• Follow International Card Schemes Standards (Mastercard/Visa).